Do you want to exercise your right of withdrawal and return a product?
Return at your local Chain Amsterdam
Bring the product to a Georgian Diamond of your choice and process the return easily and conveniently with one of our on-site service staff.
By post – shipments that you received via parcel service
Did you order from us via your personal customer account? Then log in now and easily receive your free return label in your account.
You don’t have a customer account (yet) and ordered from us as a guest? Then please use the following link and have your email address and order number ready.
By freight forwarder – large appliances that you received via a freight forwarder partner
If your return cannot be returned by parcel due to size and weight, our customer service will be happy to organize a pickup for you:
Mon.−Sat.: 08:00−21:00
Sun./Public Holiday: 09:00−18:00
Note
Please refer to our Terms and Conditions under Cancellation Policy for the deadline you have to observe when returning or exchanging goods and information on the return status of the goods.
For sealed products that are not suitable for return for reasons of health protection or hygiene, as well as for sound and video recordings or computer software in sealed packaging, return is excluded if the seal has been removed after delivery.
If you have a data storage device (e.g. hard disk) for