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CANCELLATION POLICY
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of cancellation, you must inform chainamsterdam.com of your decision to cancel this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or email). You may use the attached sample cancellation form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
CONSEQUENCES OF REVOCATION
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO
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Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
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Contracts for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded,
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Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
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Contracts for the delivery of goods if, after delivery, these have been inseparably mixed with other goods due to their nature.
GENERAL INFORMATION ON RETURNING GOODS
Please avoid damaging or contaminating the goods. If possible, please send the goods back to us in their original packaging with all accessories and packaging components. If necessary, please use protective packaging. If you no longer have the original packaging, please ensure that it is adequately protected against transport damage by using suitable packaging. These general instructions are not a prerequisite for the effective exercise of the right of withdrawal.
We expressly point out that food that is not originally sealed may no longer be placed on the market due to hygiene and health regulations and that your right of withdrawal expires when the goods are unsealed.
Refunds from the provider are made to the account used by the customer for payment. When paying by invoice or by bank transfer in advance, the refund will be made to the account from which the transfer was made. If the customer has paid via PayPal, the refund will be made to the customer’s associated PayPal account.
COST-BEARING AGREEMENT
You will bear the direct costs of returning the goods.
If, in the event of a cancellation, you return the goods to us carriage forward, contrary to your obligation to bear the costs, the seller is entitled to deduct the actual costs incurred for accepting the return of the cancelled goods from the purchase price to be refunded to you.
TRANSPORT DAMAGES
If goods are delivered with obvious transport damage, please complain about such errors immediately to the deliverer and contact us as soon as possible. Failure to complain or contact us has no consequences for the statutory warranty claims of consumers and only serves to support the provider in asserting its claims against the company commissioned to deliver the goods or the insurance company.
WARRANTY
The statutory warranty obligation applies to consumers.
For businesses, we initially provide a warranty for defects in the goods by repair or replacement at our discretion.
Businesses must inspect the delivered goods immediately for deviations in quality and quantity and notify us of any identifiable defects in writing within one week of receipt of the goods. If no complaint is made within 7 days, the goods are deemed to have been delivered properly and completely, unless the defect was not identifiable during the inspection. Timely dispatch is sufficient to meet the deadline. The above does not apply to the purchase of consumer goods.
For businesses, the limitation period for statutory warranty claims is one year from delivery of the goods. For used items, the warranty period is one year from delivery of the goods.
